Privacy Policy

1.Introduction

Welcome to iOverseas Education Consultant ("iOverseas", "we", "us", or "our"). We are an Ahmedabad-based study abroad consultancy helping students from Gujarat pursue higher education in Europe and other destinations worldwide.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you:

Visit our website at www.ioverseas.in
Submit enquiry or lead forms on our website or via advertisements
Contact us through WhatsApp, phone, email, or social media
Attend our seminars, webinars, or counselling sessions

By using our website or services, you agree to the terms of this Privacy Policy. Please read it carefully.

2. Information We Collect

2.1 Information You Provide Directly

When you fill out a form, enquire about our services, or contact us, we may collect:

Full name
Mobile number and email address
City and state of residence
Academic qualifications and marks/grades
Preferred study destination or country
Intended course or field of study
Any other information you share during counselling

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on site
Referring URLs and device information
Cookie data and tracking pixels (see Section 7)

2.3 Information from Third Parties

We may receive information about you from:

Meta (Facebook/Instagram) lead generation forms linked to our advertisements
Google Ads lead forms and landing pages
Referral partners or counsellors

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to your enquiries and provide study abroad counselling
To match you with suitable universities, courses, and destinations in Europe and beyond
To send you relevant information about admission deadlines, visa procedures, and scholarship opportunities
To follow up on your application progress
To send promotional messages, newsletters, and service updates (with your consent)
To run and optimise our advertising campaigns on Google, Facebook, and Instagram
To analyse website traffic and improve our online content
To comply with legal obligations

We will not use your information for any purpose that is incompatible with the purposes stated above without your prior consent.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Consent: When you submit a lead form or opt in to receive communications from us
Legitimate Interests: To conduct our business, improve our services, and reach prospective students who may benefit from study abroad counselling
Contractual Necessity: To deliver the services you have engaged us for
Legal Obligation: Where we are required by law to process or retain your data

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your data only in the following circumstances:

Service Providers: With trusted third-party platforms such as GoHighLevel (CRM), Meta Business Suite, and Google Ads to manage our marketing and customer communications
University and Visa Partners: With partner universities, agents, or visa consultants in Europe or other countries, strictly for the purpose of facilitating your application — only with your knowledge
Legal Requirements: If required by law, court order, or government authority
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity

All third-party service providers we work with are required to handle your data in accordance with applicable privacy laws and only for the purposes we specify.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Typically:

Lead and enquiry data is retained for up to 3 years from the date of last contact
Active student files are retained for the duration of our engagement plus 2 years
Marketing consent records are retained for the duration of our communications

You may request deletion of your data at any time (see Section 9 — Your Rights).

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and support our marketing efforts.

7.1 Types of Cookies We Use

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our site (e.g. Google Analytics)
Marketing Cookies: Used to serve relevant ads on Google and Meta platforms (Facebook Pixel, Google Ads Tag)

7.2 Managing Cookies

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the website. You may also opt out of interest-based advertising by visiting:

Google Ad Settings: https://adssettings.google.com
Facebook Ad Preferences: https://www.facebook.com/ads/preferences

8. Google Ads & Advertising Disclosure

We run advertising campaigns on Google Search, Display Network, and YouTube, and on Meta platforms (Facebook and Instagram). These campaigns may use:

Google Ads conversion tracking to measure enquiry form submissions
Remarketing tags to show our ads to previous website visitors
Meta Pixel to track leads generated from Facebook and Instagram ads
Audience matching based on interests, demographics, and location

We comply with Google's Advertising Policies and EU/India data protection standards in the operation of these campaigns. We do not use advertising to target minors (under 18) in a manner prohibited by applicable law.

Lead information collected via Google or Meta lead forms is used only for the purposes of student counselling and follow-up, and is not shared with third-party advertisers.

9. Your Rights

You have the following rights regarding your personal data:

Right to Access: Request a copy of the personal information we hold about you
Right to Correction: Ask us to correct inaccurate or incomplete information
Right to Deletion: Request that we delete your personal data
Right to Withdraw Consent: Opt out of marketing communications at any time
Right to Object: Object to the processing of your data for marketing purposes

To exercise any of these rights, please contact us at the details provided in Section 11. We will respond to your request within 30 days.

To unsubscribe from our WhatsApp or email communications, simply reply "STOP" or send us a message requesting to be removed from our list.

10. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or disclosure. These include:

Secure storage of data in our CRM system with access controls
Restricted access to personal data — only authorised team members can view student information
Regular review of our data handling practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Children's Privacy

Our services are intended for students who are at least 17 years of age. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites (such as university websites, government visa portals, or partner organisations). This Privacy Policy applies only to iOverseas. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies before submitting any personal data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on our website with a revised "Last Updated" date. We encourage you to review this page periodically.

Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us: